Making a Complaint
If something goes wrong or you are dissatisfied with our service, please tell us.
What is a complaint
We regard a complaint as any expression of dissatisfaction about our action or lack of action, or about the standard of service provided by us or on our behalf.
Privacy Policy
Information on how we handle and use your personal information that you provide to us is included within our Privacy Policy.
What can I complain about?
You can complain about things like:
- delays in responding to your enquiries and requests
- failure to provide a service
- our standard of service
- dissatisfaction with WSES policy
- treatment by or attitude of a member of staff